Refund policy

Our 30-Day Satisfaction Guarantee ensures that if you are not completely happy with your purchase, you can reach out to us within 30 days of receiving your item, and we will work with you to make things right.

LOST OR MISSING ORDERS
Arsten is not responsible for lost or missing orders that are marked as delivered by the shipping carrier. If your tracking information shows that your package was delivered, but you cannot locate it, please take the following steps before contacting us:
• Check with household members, neighbors, or building management who may have accepted the package on your behalf.
• Contact your local post office or carrier with your tracking number for additional details about the delivery.
If you are unable to locate the package after taking these steps, please reach out to us at support@arsten.us, and we will do our best to assist you in filing a carrier inquiry.

DAMAGED ORDERS
If your order arrives damaged, please contact us within 15 days of receiving the package. Please retain all original packaging materials and provide clear photos/videos of the damage, as these are strictly required to process a claim or replacement.

INCORRECT ORDERS
If you received the wrong item, please email us at support@arsten.us within 15 days of delivery. Include your name, order number, a detailed description of the issue, and clear photos of the item received. We will send a replacement of the correct product to you. Refunds are not issued for incorrect orders.

LATE ARRIVAL OF ORDER
While we strive to deliver all orders promptly, delays may occur due to carrier capacity or unforeseen conditions. We are unable to guarantee delivery by a specific date or offer refunds for items that do not arrive by a particular date, such as holidays or special events. Once an order has shipped, it cannot be edited, rerouted, or canceled.

FINAL SALE & DISCOUNTED ITEMS
Items purchased during special sales, clearance, or with promotional discount codes are considered Final Sale and are not eligible for standard return or refund unless defective upon arrival.

CONTACT INFORMATION
If you have any questions or require further assistance regarding your order, please reach out to our customer support team:
• Legal Entity: RadiantXI LLC
• Trade Name: Arsten
• Business Address: 1500 N Grant St Ste N, Denver, CO 80203, United States
• Email: support@arsten.us
• Phone: +1 (213) 886-5034