Shipping policy
Thank you for shopping with Arsten (operated by RadiantXI LLC). We are committed to providing reliable and transparent shipping services for all our customers across the United States.
1. Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification with tracking details once your order has dispatched.
2. Shipping Rates & Delivery Estimates Due to the varying sizes and weights of our products (ranging from protective gear to heavy-duty machinery):
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Shipping Rates: Exact shipping costs are calculated based on item weight, dimensions, and destination, and will be clearly displayed at checkout before you complete your purchase.
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Delivery Estimates: Estimated delivery dates and transit windows are provided specifically on each product page and updated during checkout.
3. Order Tracking When your order has shipped, you will receive an email notification containing a tracking number. Please allow 24 to 48 hours for tracking information to update with the carrier.
4. Shipping Address Changes If you need to request an address change, please contact us immediately at support@arsten.us. We can only adjust shipping details if the order has not yet been processed or dispatched.
5. Damaged or Lost Packages If your item arrives damaged or appears lost in transit, please reach out to our team at support@arsten.us with your order number and photos of any damage. We will quickly review your case to provide a replacement or resolution.
6. Contact Us For any questions regarding our shipping policies, please contact:
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Legal Entity: RadiantXI LLC
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Address: 1500 N Grant St Ste N, Denver, CO 80203, United States
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Email: support@arsten.us
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Phone: +1 (213) 886-5034